We Are A Surrey Based IT Support and IT Security Company.
Award winning for customer service - we focus on you and your team, leaving the jargon at the door
Do you find the following impacting your business?
Slow responses from your current IT Support provider
The issue has to be explained over again to different people
It Feels like you are just a ticket number to your IT provider
There is no strategy to your IT currently
You're not sure that you have the right technology for your needs
You dont know if your IT is secure or where all your data is
You are having to hear about the IT always being broken
Alot of our clients, when they come on board with us they talk about how the relationship with their current IT support company hasn't turned out the way that it should have. They feel like their IT doesnt support their business goals.
Our mission as a business is to make sure that this never happens for our clients.
How do we make sure this never happens?
Our 3 core principles ensure that we are always aligned with your business
Regular meetings are agreed and scheduled with the CEO of Iron Dome and you to talk about your business, what might be coming up, any challenges that IT could help with and a general review on how things are going between us.
The fantastic family at Iron Dome develop a deep understanding of your business and over time develop great relationships with everyone in your business.
We're a small IT team, so we get to know everyone pretty quick!
Every support or project ticket you create with us has an inbuilt rating system. There are a range of smiley faces that you can score each ticket individually on. these are collated into team training to make sure we are on a continual development path.
Any feedback requiring attention gets directed straight to the CEO for actioning.
Free Download
Download our comprehensive IT Services buyers guide.
We provide detailed information on what to look for in your next IT Support services partner. We advise you on what questions to ask them and what to spot that they might not be telling you.
We understand that its a big commitment changing provider, but hopefully we show you that it can be a planned, smooth, calm and safe process.
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Frequently Asked Questions
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Is it better to hire our own IT Support engineerYou definitely could do that. But consider the cost of the new potential employee. For a entry level IT engineer you are probably looking at around £26,000 annually for the engineer - and thats excluding any company payroll costs and benefits. And what happens when they go on holiday or are off sick. IT wont stop unfortunately. Also think about their skills. Is this one IT person going to have all of the skills you need for supporting everything IT related in your business? And finally, who hold this person accountable. Are you sure that they are following the latest industry standards when it comes to securing your data?
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What is a Managed Services ProviderA Managed Services Provider or IT Support Company is your IT partner in keeping your IT efficient and data secure. They can be held accountable through a service delivery contract that sets out their roles and responsibilities and guaranteed timescales for when tasks and projects are done by. A Great IT company (like Iron Dome) is an extension of your business. We are your IT person, but instead of being in the room down the hall, we are on the end of a phone
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I am worried about my data and the transfer to a new providerThis is quite a common concern and one that we make sure our clients feel comfortable on. We identify where all your data is and how much it is and we document everything. Hopefully your current IT provider is storing all of your data in your own systems such as SharePoint and Microsoft 365. If this is the case then the data doesnt need to be migrated, its just a change of us as a support provider. If however, the current IT Provider is holding servers or data for you, then we will plan an orderly migration of the affected systems to us - making sure that you have no down time and are not affected because of the change.
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What makes Iron Dome a better IT Support company for me?We have won awards each year all based around customer service. We have been awarded as one of the 50 Best Managed Services Companies and as individuals in the business we all take pride on the level of support we provide. In additional, we carefully monitor our CSAT (Customer Satisfaction Survey Scores) and have a 98.3% CSAT score with an NPS (Net Promoter Score) rating of 98%
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What security do I need for my ITEvery IT provider will have their own security solution. Because we are Cyber Essentials certified and have achieved our Cyber Advisor status, we require all of our clients to have our security solution in place. In general, its important to have the following in place: A really good Antivirus and Anti-malware solution A tool to filter the web pages that you and your staff visit, making sure that any malware is blocked. An enterprise VPN solution for when you have team members on the road or out of the office. Free and home based solutions like Express VPN are not suitable. And then an exceptionally strong Email spam solution. This one is key, as it helps stop phishing and fraudulent emails from landing up in your staff inboxes to be clicked and potentially kick off malicious threats in the business.